Refund & Shipping Policy

PS GLOBAL SERIES, LLC (“PS GLOBAL SERIES”, “we”) operates exclusively as a medical logistics liaison and concierge service connecting verified, licensed healthcare professionals and credentialed clinics with independently certified biomedical laboratories.

PS GLOBAL SERIES is not a retailer, marketplace, pharmacy or compounding facility. We do not sell, manufacture, dispense, prescribe or hold inventory of compounds or biomedical products. All product transactions occur directly between the credentialed clinic and the independently certified laboratory or manufacturer.

Because we do not sell products directly to consumers or to the general public, this Policy explains how refunds, returns and shipping concerns are handled within our coordination role.

We distinguish between two distinct categories of charges:

• Coordination & administrative fees billed by PS GLOBAL SERIES for logistical liaison, supply-chain orchestration, and communication management services.
• Product, manufacturing and shipping charges invoiced directly by the certified biomedical laboratory or carrier responsible for fulfilling the order.

Each category is governed by a separate policy. PS GLOBAL SERIES can only refund or credit fees that it has itself collected; charges billed directly by a Third-Party Provider must be resolved with that provider.

Coordination and administrative fees collected by PS GLOBAL SERIES are generally non-refundable once the corresponding coordination work has commenced (for example, credential verification, vendor introductions, order routing, status coordination).

We may, in our reasonable discretion, issue a refund or credit when:

• The coordination service has not yet been initiated and the request to cancel is received in writing within seven (7) calendar days of payment.
• PS GLOBAL SERIES determines that coordination work was materially defective in a manner directly attributable to PS GLOBAL SERIES.
• A refund is required under applicable law.

All refund requests must be submitted in writing to info@psglobalseries.com with the relevant coordination reference, the dated invoice, and a description of the issue. Approved refunds are returned via the original payment method, typically within ten (10) business days of approval.

Because PS GLOBAL SERIES does not sell, hold title to, or dispense biomedical products, refunds, returns, replacements and recalls relating to a specific shipment are governed by the agreement between the credentialed clinic and the independently certified biomedical laboratory or manufacturer.

Where authorized by the relevant Third-Party Provider, PS GLOBAL SERIES may assist with administrative coordination of a return, replacement, or recall (for example, by relaying communications and tracking documentation), but the underlying refund obligation rests with the Third-Party Provider.

Shipping windows, carrier selection, packaging standards (including temperature-controlled and cold-chain protocols where applicable), customs documentation, and delivery timelines are determined by the certified laboratory and the carrier responsible for the specific shipment.

PS GLOBAL SERIES coordinates and documents the logistical workflow but is not the carrier of record. Estimated delivery windows communicated through the platform are good-faith projections and are subject to factors outside of our control, including customs inspection, weather, and carrier capacity.

Where international transit is required, the credentialed clinic is responsible for compliance with all applicable import, customs and local regulatory requirements at the destination jurisdiction.

If a shipment arrives damaged, is lost in transit, or experiences a material delivery delay, notify PS GLOBAL SERIES within seventy-two (72) hours of the scheduled delivery at info@psglobalseries.com with:

• The coordination reference and tracking number.
• Photographs of the outer packaging and any visible damage at point of receipt.
• A description of the chain-of-custody event (driver, signature, time of receipt).

PS GLOBAL SERIES will coordinate with the carrier and the laboratory to investigate. Liability for damaged or lost goods rests with the carrier and the originating laboratory subject to their respective terms; PS GLOBAL SERIES will facilitate the claim but does not assume product liability.

The Services do not include sales to consumers or to the general public. PS GLOBAL SERIES does not accept consumer returns, does not operate a retail return portal, and does not honor any purchase or refund request originating outside of a verified credentialed clinic.

If you believe you have received unsolicited communication suggesting that PS GLOBAL SERIES sells products to the public, please report it to info@psglobalseries.com so we can investigate.

Before initiating any chargeback, payment-processor dispute or formal complaint, please contact PS GLOBAL SERIES at info@psglobalseries.com with the relevant documentation. We commit to acknowledging your communication within two (2) business days and to working in good faith toward a prompt resolution.

Unresolved disputes are governed by the dispute-resolution and governing-law provisions set out in our Terms of Service.

We may revise this Policy from time to time. The most current version will always be posted on this page with a revised “Last updated” date. Material changes will be highlighted at the top of the page or communicated through the Physician Portal.

For any refund, return or shipping inquiry, contact PS GLOBAL SERIES, LLC at:

• Email: info@psglobalseries.com
• Address: 7345 W Sand Lake Rd, Ste 210, Office 7485, Orlando, FL 32819, United States